Enquiry, Suggestion and Complaint
You are welcome to send us any enquiries, suggestions or complaints in
respect of our services through the following channels-
For complaints, please provide your name and correspondence details to
facilitate our follow-up action. An interim reply will be given within 10
calendar days. In case a substantive reply cannot be made within 30
calendar days, we will update you on the progress.
Appeal
If you think that your complaint has not been dealt with satisfactorily
and you wish to appeal against the outcome, please write to Principal
Executive Officer (Administration) through the following channels,
providing the reference and issue date of the substantive reply of your
case to facilitate our follow-up action-