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Enquiry, Suggestion and Complaint

You are welcome to send us any enquiries, suggestions or complaints in respect of our services through the following channels-

Address
Departmental Administration Unit
Administration Wing
Room 2551, 25/F
Central Government Offices
2 Tim Mei Avenue, Tamar, Hong Kong
Telephone
3655 5273
Fax
2804 6552
E-mail
admwing@cso.gov.hk

For complaints, please provide your name and correspondence details to facilitate our follow-up action. An interim reply will be given within 10 calendar days. In case a substantive reply cannot be made within 30 calendar days, we will update you on the progress.

Appeal

If you think that your complaint has not been dealt with satisfactorily and you wish to appeal against the outcome, please write to Principal Executive Officer (Administration) through the following channels, providing the reference and issue date of the substantive reply of your case to facilitate our follow-up action-

Address
Principal Executive Officer (Administration)
Administration Wing
25/F, Central Government Offices
2 Tim Mei Avenue, Tamar, Hong Kong
E-mail
peo_adm@cso.gov.hk

Accessibility Issues

Should you have any enquiries or comments on the accessibility of premises, facilities and services of Administration Wing, please contact our Access Co-ordinator, Deputy Access Co-ordinator and Access Officers as follows-

Access Co-ordinator

Name
Ms Vivian LEE
Post
Principal Executive Officer (Administration)
Telephone
2810 3228
Fax
2845 2091
E-mail
peo_adm@cso.gov.hk

Deputy Access Co-ordinator

Name
Mr Jacky SHUM
Post
Chief Executive Officer (Common Services)
Telephone
2810 3009
Fax
2845 2091
E-mail
jackyshum@cso.gov.hk

Access Officers

Central Government Offices

Name
Ms Peggy CHAN
Post
Senior Executive Officer (Common Services)2
Address

2 Tim Mei Avenue, Tamar, Hong Kong

Telephone
2810 3210
E-mail
peggychan@cso.gov.hk

Government Records Service
Hong Kong Public Records Building

Name
Ms Iris MAK
Post
Senior Executive Officer (Administration)
Address

13 Tsui Ping Road, Kwun Tong

Telephone
2195 7813
E-mail
irismak@grs.gov.hk

Tuen Mun Records Centre

Name
Mr John NG
Post
Senior Executive Officer (Records Management)2
Address

Tuen Mun Government Storage
Centre, 1 San Yick Lane, Tuen Mun, New Territories

Telephone
2460 3760
E-mail
johnng@grs.gov.hk

YKK Records Centre

Name
Mr John NG
Post
Senior Executive Officer (Records Management)2
Address

17/F & 18/F, YKK Building Phase II, 2 San Lik Street, Tuen Mun, New Territories

15/F, YKK Building Phase III, 7 San Ping Circuit, Tuen Mun, New Territories

Telephone
2460 3760
E-mail
johnng@grs.gov.hk

Administrative Guidelines on Promotion of Racial Equality

Checklist of Measures

Interpretation and Translation Services Arranged from April 2023 to March 2024